Q. How do I submit my dictations?
A. There are 2 methods available for sending/receiving of files:

• FTP Site: We will be providing you a free secure FTP location to retrieve and send files.
• We are currently developing a client login system that will enable you to upload/download files via the website itself.
• You can Email us.

Q. How does your trial offer work?
A. We offer a 3-days long free trial. During this period you could use our SFTP facility with no charge to you.

Q. What format is required for the dictation?
A. We can handle about all dictation formats. But we appreciate, if you transfer us your dictations in DSS or WAV.

Q. Do you have a minimum volume requirement?
A. No, we do not require a minimum volume.

Q. Would we be required to purchase any computer programs or hardware for this service?
A. You would have to purchase a digital voice recorder in order to record the dictations. The recommended recorders are OLYMPUS and SONY. These recorders are accompanied by the necessary hardware and software plus operating manuals.

Q. What would be the process to add more locations/doctors to our process?
A. You would just have to tell us in advance that you would be adding more volume / new doctors / new locations. The time would depend on the volume of work that would be coming in.

Q. Is there a contract to sign, if so would you please send me via return email for review?
A. We do sign a contract after the trial is successful. We also sign a HIPAA agreement. We will send you the documents when the trial is successful and we are ready to begin.

Q. How do you ensure HIPAA privacy for multiple sites?
A. We ensure HIPAA privacy at our sites. We follow all the rules and regulations stated in the HIPAA policy.

Q. Can you use my templates / formats?
A. Yes, we will use your templates / formats / instructions.

Q. What constitutes a line of transcription?
A. We count a 65-character line where a character is defined as any letter, number or symbol necessary for the final appearance and content of a document, including the space bar. To fully understand this, take a transcribed document and open it in Word 97 or greater. Go to Tools, select Word Count and note the value shown next to “Characters (with spaces)” and divide this by 65.

Q. How do I sign up?
A. To sign up, please fill up the Free Trial Sign Up form. Or you can email us at pp@dmt.in or call +91-9199539139.

Q. Last but not least, are there any other fees?
A. NO.